Please read these Terms carefully before using ORBIT AI. By creating an account or using the platform, you agree to be bound by these Terms. If you do not agree, you must not use the platform.
In these Terms of Service, the following definitions apply:
By accessing or using the Service — including by clicking "I agree", completing registration, or using any ORBIT AI API — you confirm that you have read, understood, and agree to be bound by this Agreement.
If you are accepting on behalf of a legal entity, you represent and warrant that you have the authority to bind that entity. If you do not have such authority, you must not accept these Terms or use the Service.
You must be at least 18 years of age to use the Service. The Service is intended for business and professional use only.
ORBIT AI provides a cloud-based platform that enables Customers to upload documents and deploy AI-powered assistants that can answer natural-language queries based exclusively on those documents. The specific features available to you depend on your Subscription Plan.
We provide the Service on an "as is" and "as available" basis, subject to the terms of this Agreement. We target a service availability of 99.5% measured monthly, excluding scheduled maintenance windows of which we will give at least 48 hours' notice.
ORBIT AI may modify, enhance, or discontinue features of the Service at any time, subject to Section 14.
You must provide accurate, complete, and current information when registering. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
You must notify us immediately at hello@orbitdocai.com if you believe your account has been compromised.
Each account is for the use of a single legal entity. You may not share your account credentials with third parties or allow multiple entities to use a single account.
Subscriptions are billed in advance on a monthly or annual basis, depending on your selected plan. All fees are stated exclusive of applicable taxes (including VAT), which will be added at the applicable rate.
You must provide a valid payment method. By providing payment details, you authorise us to charge the applicable fees on your billing cycle. Payments are processed by Stripe, Inc. subject to Stripe's own terms.
If payment fails, we will notify you and retry the charge. If payment remains outstanding after 7 days, we may suspend access to the Service until payment is received. Accounts suspended for non-payment for more than 30 days may be terminated.
We may adjust subscription pricing with 30 days' written notice. Continued use of the Service after the notice period constitutes acceptance of the new pricing.
Subscription fees are non-refundable except where required by law. If you cancel mid-cycle, you retain access until the end of the paid period. We do not prorate cancellations.
Each Subscription Plan carries usage limits (e.g., number of documents, AI queries per month). Exceeding these limits may result in service degradation or require an upgrade. We will notify you when you approach plan limits.
You agree to use the Service only for lawful purposes and in accordance with this Agreement. You must not use the Service to:
We reserve the right to suspend or terminate accounts that violate this section without notice.
You retain full ownership of all Customer Content you upload. We claim no intellectual property rights over your content.
By uploading Customer Content, you grant ORBIT AI a limited, non-exclusive, non-transferable licence to process, store, and index that content solely for the purpose of providing the Service to you. This licence terminates when you delete the content or close your account.
We will not use your Customer Content to train, fine-tune, or improve any AI model, whether our own or belonging to any third party.
You are solely responsible for the legality, accuracy, and appropriateness of all Customer Content. You represent and warrant that you have all necessary rights to upload the content and that doing so does not violate any third-party rights or applicable law.
AI responses generated by the Service are based on your Customer Content and are provided for informational purposes only. They do not constitute professional advice (legal, financial, medical, or otherwise). You are responsible for reviewing AI outputs before acting on them.
The Service, including all software, algorithms, designs, trademarks, and documentation, is the exclusive intellectual property of ORBIT AI and its licensors. Nothing in this Agreement grants you any rights to our intellectual property beyond the limited right to use the Service as described herein.
If you provide feedback, suggestions, or feature requests regarding the Service, you grant us a perpetual, irrevocable, royalty-free licence to incorporate such feedback into the Service without compensation to you.
Each party may receive confidential information of the other party in connection with the Service. Each party agrees to: (a) hold such information in strict confidence; (b) use it only to exercise rights or fulfil obligations under this Agreement; and (c) not disclose it to third parties without prior written consent, except as required by law.
This obligation does not apply to information that: (i) is or becomes publicly known through no fault of the receiving party; (ii) was already known to the receiving party before disclosure; or (iii) is independently developed without use of the confidential information.
We warrant that we will provide the Service with reasonable skill and care and that the Service will materially conform to the descriptions on our website during your subscription term.
To the maximum extent permitted by applicable law, ORBIT AI disclaims all other warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. AI-generated responses may contain errors or inaccuracies. We do not guarantee that the Service will be uninterrupted or error-free.
Nothing in this Agreement excludes or limits any liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.
To the maximum extent permitted by law, ORBIT AI's total aggregate liability to you for any claims arising out of or in connection with this Agreement — whether in contract, tort (including negligence), statute, or otherwise — shall not exceed the total fees paid by you in the 12 months immediately preceding the event giving rise to the claim.
In no event shall ORBIT AI be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, goodwill, or business opportunity, even if advised of the possibility of such damages.
You agree to indemnify, defend, and hold harmless ORBIT AI and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your use of the Service; (b) your Customer Content; (c) your breach of this Agreement; or (d) your violation of any third-party rights.
You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period.
We may terminate your account with 30 days' notice for any reason, or immediately if: (a) you materially breach this Agreement; (b) you fail to pay fees; (c) you engage in conduct that poses a security risk or legal liability; or (d) we are required to do so by law.
On termination, your access to the Service will cease. You may export your Customer Content for 30 days following termination, after which it will be deleted in accordance with our retention policy. Sections 7.1, 8, 9, 10, 11, 12, 15, and 16 survive termination.
We may update these Terms from time to time. For material changes, we will provide at least 30 days' notice by email. Your continued use of the Service after the notice period constitutes acceptance. If you do not accept the changes, you may terminate your subscription before the effective date.
We may modify the features, functionality, or pricing of the Service at any time. We will endeavour to notify you of significant feature changes in advance.
This Agreement is governed by the laws of the United Arab Emirates, as applied in the Emirate of Dubai. Any disputes arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the Dubai courts, unless both parties agree in writing to refer the dispute to the Dubai International Financial Centre (DIFC) Courts or to arbitration under the rules of the Dubai International Arbitration Centre (DIAC).
Before initiating formal proceedings, the parties agree to attempt to resolve any dispute in good faith through negotiation for a period of 30 days following written notice of the dispute.
If you have questions about these Terms, please contact us: